We fully manage the server; you sell accounts and service them but when problems arise we will back you all the way

If you email us and say my customer domain.com is not getting his emails on account joe@domain.com we will log on and help you resolve the problem with his account down to the account level, just like we do with any reseller account on our servers.

We will also be doing full proactive monitoring of the server, log files, software installs, proactive security updates, OS patches etc., reboots and service restarts, leaving you to only worry about running your business and not server administration.

Monitoring - ping and services - we will fully monitor your server for you including load and disk/mem usage, if a service goes down such as apache, mysql etc.. we will log in and restart it with out you having to notify us first.

Initial server set up and security hardening including firewall install and set up, disabling unneeded services and installing patches to latest software.

Hardware replacement - we will replace hardware at our expense with onsite spares.

Hack recovery and dissection - if your server is compromised or hacked due to a faulty customer install of insecure scripts etc... we will find out why by going through logs and directories and notify you of the vulnerability so it can secure it for future use.

Services configuration help - our techs will help you initially configure and answer questions on services configuration including cPanel - DNS, email etc.

Services restart - if you lose a service - we will restart it.

Server troubleshooting - server not performing well - we will trouble shoot it and make recommendations and implement them for performance improvements based on our observations.

CPanel support - if you buy CPanel from us - we will support you on it.
OS patch and security updates - we will update your system using RedHat Network or when patches are released and security advisorys are issued.